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I spoke with Kennedy. He was professional and informative. A range of potential cost was given. We easily found a date that worked for both of us.
During the treatment of our home (rodents, eww) the gentlemen were professional, thorough and explained everything clearly. I was pleasantly surprised that the charge was closer to the lower end of the range of potential cost. Kennedy made himself available to call for any questions or concerns that might come up in the future.
I think the one year guarantee is the best 'extra' - other companies charge $200 for 30-35 days and then are more than happy to come and treat again (for another $200). Kennedy stands behind his work and I appreciate that.
Thank you to Katherine and Kennedy for your help. I appreciate your attentiveness to our issue. Hopefully will not have a need for you again, however, if we do would definitely call you.
Kennedy responded to my call quickly. He made an appointment to come 2 days later. He arrived on time, was courteous, answered our questions, explained it well. He treated our home and the pest problem and was reasonably priced. Thank you Kennedy.
We moved into a house that was vacant for a year. The ants and spiders had taken over. I called them and they came out the next day! Were very knowledgeable and friendly. The bugs mostly disappeared however we noticed some spiders on our second floor and a couple still in the basement. They came back out at no charge the day after I called and treated them. We also had them spray the yard and have yet to see another mosquito! Highly recommend!
Kennedy and his team are very professional. He arrived within the time slot he gave me. He was very friendly and explained what he was doing and what I should expect to happen. I would definitely recommend Innovative Pest Management.
RJ was very friendly and courteous. He educates me on the problem areas and the treatments that he was going to use. So far after a week and a half we are bug-free!
Kennedy took the time to thoroughly review my issue and provide options that affordable and provided the fastest results. Raul was incredibly professional, courteous, knowledgeable and responsive to my questions. I would definitely trust IPM with ALL of my pest needs.
I had a wasp nest in the ground. Kennedy responded to my call quickly and he made an appointment to take care of the problem the same day. He arrived on time, is knowledgeable, friendly and professional. Problem solved!
Innovative Pest Management has become a great asset to my business. As a landlord and owner of several older properties in the Rochester area, there always seems to be issues with rodents in houses that were under previous ownership. It's obvious why the problems never got solved, they weren't using Innovative Pest Management. My first experience using Innovative Pest Management was at one of my double/side by side properties. I was receiving complaints from two tenants and I did not want to use a Pest Management company that I had previously used. I then reached out to Innovative Pest Management and as they explained to me their process for getting rid of the rodents, I became confident to use their services even more. Less than two weeks after their visit, we have never had a complaint of mice since this instance. I then decided to have the company take a look at another property in where I tried several different extermination options and companies to get rid of mice. Innovative Pest Management came out and closed up several wholes and points of entry from mice. I went from having consistent complaints about mice for 2 years to not having any complaints or traces of mice at all after Innovative Pest Management's visit. I will always use them for my properties and if their work doesn't suffice, that means you have more masonry work that's needed to seal up your house from the outside.
Mr. Kennedy was responsive to my call. He came out earlier than he anticipated but called ahead. He discussed the cost ahead of time. Once here he looked at the area of concern. Explained what he needed to do. When he was finished he reviewed with me what he did and what I should see in next 24 hours. He was gracious to thank me for a referral I had made to a friend. He respected the COVID-19 precautions by staying 6 feet away and wearing a mask. I am extremely pleased. Have used his services previously and will again. I highly recommend Innovative Pest Management.